Find Out who Your Moving Company is Sending to Your House
Posted By Capitol North American on 2010-09-20 @ 14:14:00
Moving companies are expected to send professionally trained movers to your home or business and perform the job you hired them for. Though you can’t access company personnel information, you still have all rights to know certain information about the movers that will be sent to your home. Everything from your family to your belongings may be in danger if the wrong person(s) are assigned to your move. What steps can you take to learn about the movers being sent to your home?
Ask Your Moving Company about Their Movers
You have the right to inquire about the movers your moving company employs. Though there are bites of information the company cannot give out due to privacy laws, there is general information that you should have rights to as a client of the company. What is the company’s hiring procedures? What background checks are performed prior to employment? What is the company’s drug screening policy? Family and household belongings may be in danger if the wrong person(s) shows up at your home. You want to know if any complaints have been filed against any of the movers assigned to your home. Inquiring on whether or not your assigned movers have any criminal backgrounds that may put you, your family, or your homes belongings in danger is also a great question. If you or any of your family members have any allergies to cigarettes, may want to ask if the movers assigned to your move smoke. These are just some of the questions you may want to consider. As I said before, there are certain bites of information that cannot be discussed due to privacy laws, so stay cognizant of your questions.
Visit Review Web Sites
Review web sites are great sources when you’re looking for the reputation of a company. Many customers go to these web sites and leave both positive and negative feedback about the experience they’ve had with a company. Logic tells you to stay away from moving companies that has more complaints than compliments. You’ll also want to stay away from any moving company that has numerous complaints about the mover’s performance on the job. This help’s to avoid potential issues by passing on their services.
If Possible, Visit the Company Location and Observe
Visit the location of the moving company you choose to hire. Moving company’s usually sell packing materials and other items used for moving purposes. While browsing, pay attention to how business is conducted and the professionalism shown. Observe the company’s movers and how they carry themselves while at their base location. Doing this gives an assessment of what you may encounter if you decide to go with that moving company’s service.
If you are not satisfied with what you see, then walk away and find another moving company to hire.
Can They Get the Job Done?
Each moving job is different. Some are bigger and more complicated than others. Depending on the size of your home, you may want to know if the movers assigned to your move are able to handle the job in a timely manner. You may have an important time line to abide by and it’s important that your movers respect that. Asking this question should prompt your moving company to assign movers to the job that has reputations for completing similar jobs quickly and efficiently.
Make Sure You Can Communicate with Your Movers
It’s very important that you’re able to communicate with your assigned movers. Make sure that you and your movers speak the same language by informing your moving company that your speak a certain language to assure that there are no communication barriers. For example, if you are of Spanish decent and don’t speak English, you’ll want to let the moving company know when you make arrangements to use their services. It can become frustrating to both the client and movers if communication barriers exist. The best thing to do is make sure your moving company can send movers that speak the same language, or have someone present that can translate for you.
Knowing who your moving company is sending to your location is an important step in the moving process. It makes the job easier all around the board and gives both the client and the mover piece of mind. If you are unsatisfied with the caliber of service your movers are providing, contact the moving company and request a site visit from a supervisor to correct any issues.
© Capitol North American, 2012. northAmerican is a registered trademark of North American Van Lines, Inc., and is used under license.
Capitol North American
1780 South Mojave Road
Las Vegas, NV. 89104-4596